Always review the privacy notice before you recabar data through anuncios. Basándose en nuestra política, we explain what information is collected, how it is used, and who can access nuestros archivos. privacyhearstes governs cookie behavior and data sharing across these canales.
We collect only what is necessary to deliver the service, and these data are stored in nuestros archivos for up to 24 months, within a tiempo window defined by policy. Access is restricted to the receptor assigned to each data type, and all processing follows our política aplicable to these canales.
If you request data, you receive a copy of what is obtenida about you within 30 days. We provide a category-by-category breakdown and show the source of each item. You can verify estos entries and correct any mismas details. All requests are handled via encrypted channels and confirmed to your registered contact.
You have rights to withdraw consent, rectify, delete, or restrict processing. To exercise these rights, use our support canales and select aplicable options in the privacy dashboard. We aim to respond within 15 business days and to complete required changes within 30 days. If you need urgent action, contact our receptor team directly through the secure portal.
Key recommendations from this FAQ: use privacy settings to limit data collection; review privacyhearstes cookies and adjust preferences; and keep nuestros archivos up to date by removing obsolete entries. Basándose en nuestra política, you are in control of the data you share, and you can recalibrate anuncios targeting across estos canales in a measurable way.
What personal data does BBVA México collect and for what purposes?
Revise your data preferences now to know exactly what personal data BBVA México collects and for what purposes.
Data we collect
BBVA México collects data to operate your accounts and services. These data fall into categories: identifiers and contact data (name, teléfono, email); information relativa to your relación with BBVA, including contratos; financial data such as cuentas and transactions; and crediticio information used to assess risk. Location and usage data help tailor offerings and strengthen security. Datos relacionados con su banking relación are created from you (proporcionados) or generated by activity (monitorear). The data está almacenada within the entidad’s systems, y parte está dentro de guadalajara and los municipios where you access BBVA México. The fuente (источник) of estos datos includes both what you provide and data derived from activity; como dicho, esto se explica en este dicho aviso. Access is restricted to personnel with a legitimate necesidad to know and, when required, to terceros under strict controls. Estos datos pertenecientes to your account are treated as confidential and protected by security measures.
Purposes and sharing
We use estos datos para verificate identity, authorize operations, manage contratos, and process pagos; we monitor activity (monitorear) to detect fraud and to proteger your funds; we also evaluate crediticio applications and deliver respuesta to your preguntas. When allowed by law or your consent, we may share estos datos with terceros (terceros) to provide services or fulfill obligations. Obstante applicable law, sharing is limited to what is necessary and performed under contracts with safeguards to protect datos. In caso of a request from authorities or for legal purposes, the datos may pasar to service providers or authorities; this pasa only under proper procedures. Esta práctica está unido to your account and described in este aviso. You retain rights to access, correct, delete, or restrict processing, and you may revoke consent for non-essential uses; datos are almacenada or retained as long as required by law and for the purposes described.
How can I access the current Privacy Notice versions and confirm the version I’ve seen?
Open the Privacy Center at https://protecciondedatospersonalesmxbbvacom/privacy/notices and select the latest entry in Version history. The current Privacy Notice shows the version number, the effective date, and a concise summary of changes; you can view it online or download a PDF for your records.
Access current versions
In Version history, the newest date identifies the current version. The entry lists quién issued the notice, distribución details, and how datos are processed. If you work with terceros data, review transparencia and how preferencias affect your choices. Watch vídeos for a brief explainer, and use entrega options to receive updates by email or in-app. The notice also covers requisitos and the handling of salud, disposición, and desarrollo where relevant. For mercado campaigns or sorteos, review how datos may be used in those contexts. If you need to interactúa with the support team, use the teléfono to reach us and contar updates on changes. If an embargo applies, you’ll see a restriction note on the affected sections. It may also include vinculadas to services.
Confirm the version you’ve seen
To confirm you’ve viewed the current version, record the version number and the date shown on the Notice and compare them with the Version history on protecciondedatospersonalesmxbbvacom. If they match, you are aligned with the latest update; save citaciones or export the PDF for your records. You can adjust tus preferencias to receive alerts whenever a new version is published. If you need further clarity, contact support via teléfono and provide the URL, date, and the topics involved. This process helps transparencia and ensures your datos remain protected through disposicion and controls, including health-related data and desarrollo considerations.
Where can I find the new Privacy Notice versions for Grupo Financiero BBVA México?
Find the latest Privacy Notice versions on the official Grupo Financiero BBVA México website. Each notice lists the version number, publication date, and provides a downloadable PDF. You can compare changes across versiones and access related notices in the same section. ello helps ensure you have clear, current guidance for your data processing needs.
During the campaña, our gestión teams update notices and coordinate with the instituto and centro to keep the information precise. If you need to consultse the notices, use the consultarse option on the site or reach out to the Secretaría for assistance. The notices cover how transferencias are handled in a comerciales environment and explain the tipo of data recaban, the roles of usuario, and the places where processing occurs.
Access options and staying updated
- Visit the official Privacy Notices page on the Grupo Financiero BBVA México website to view the latest version and download the PDF.
- Use la suscripción to receive alerts when a nueva versión is published, with preferences for email or móvil notifications.
- For copies or clarifications, contact la secretaría or the centro de asistencia; they can support you and confirm details related to your contrato and data handling.
- Review notes about transferencias and datos processed in relation to movimiento, administrativos and operaciones comerciales; verify whether the obligations relativas apply to your usuario profile and los operadores involved.
What rights do I have under the Privacy Notice and how do I exercise them?
To begin, puedo directamente submit a request through the Privacy Notice portal to exercise your rights. You can request a copy of the personal data we hold, rectify inaccuracies, erase data, restrict processing, and obtain a portable copy in formatos digital. You can also object to processing for marketing and other purposes. These derechos are otorgado under this Privacy Notice and apply to nuestra relación with nuestros servicios in materia related to your identidad. All responses are provided with confidencial handling and the data remains protected.
To exercise, identify cuál right you want and provide enough information to verify identidad. You can submit your reclamación via la dirección or the privacy portal. If you prefer otro camino, puede send the request in Spanish or English. Specify the formatos you prefer for the delivery (PDF, JSON, or CSV) and the contenido you need, and we will respond with the data related to your request. If you need a push notification preference updated, mention it so we can adjust settings for you.
Identity verification is necesario to protect confidencial information. We compare the information you provide with our records and keep todos los datos in confidencial status during the process. If materia requires, we may ask for additional evidence to confirm identidad before releasing anything. This step is compliant with legales standards and según nuestras políticas de privacidad; we explain limits clearly and avoid exposing rule-incompatible data.
Once verified, we deliver a contenido describing what steps we took and what remains restricted. We may grant access, correct errors, remove data, or restrict processing as applicable. You receive the decision and, when relevant, una plan de acción with formatos for the transfer of datos and any updates to dichos settings, including marketing preferences. Data can be provided in formatos such as PDF or JSON, tailored to tu dirección and systems. If you prefer, we can also send a portable copy to otro canal, siempre que necesario según el caso.
Encuentre la información de contacto en nuestras páginas corporativas, o use la dirección de correo indicada para iniciar la reclamación. Nuestros equipos en nuestros servicios gestionarán su petición con rapidez y claridad, respetando la confidencialidad de su identidad y la relación con marketing y otros servicios. Si no queda satisfecho con la respuesta, puede presentar una reclamación formal ante las autoridades competentes o solicitar asistencia adicional a nuestra privacidad team; encuentra la vía adecuada en la sección de contacto de nuestras páginas.
Who handles privacy inquiries and how can I contact them?
Contact the Privacy Office directly to get a precise answer. Some inquiries may potencialmente require identity verification, and the team informarle of the steps to take. Reach them at [email protected] or +1-800-555-0149. They handle financiera data, data access requests, and policy questions, and they will describe how to acceder to your base of records and how to exercise your rights durante the review.
To file a request, specify the data categories you want and whether you seek a copy, deletion, restriction, or transfer. Include your usuario identifier if required and note whether the data comes from consumos or públicas sources. The team podrá respond within a reasonable timeframe and will explain the base legales and especificada procedures. If needed, we coordinate with municipios and sentencias to comply with justicia authorities and leyes. During processing, seguridad is maintained and only the corresponding data is disclosed. The operation of the systems may automáticamente adjust records, and you will receive status updates durante the process.
| Channel | Contact | Availability | Notes |
|---|---|---|---|
| [email protected] | Mon–Fri, 9:00–17:00 | Include your usuario when possible; response 2–5 business days | |
| Phone | +1-800-555-0149 | Mon–Fri, 9:00–17:00 | Identity verification may be required |
| Web form | https://www.ourcompany.com/privacy/form | 24/7 submission | Automáticamente routed to the privacy team; specify base data scope |
How is my data shared with third parties and what is the policy?
Review your consent settings now and enable granular sharing controls to limit third-party access. This policy explains who can access your data, why, and how you stay informed about changes.
We share data with several categories of recipients under strict confidentiality and documented safeguards. Data may be processed by partners, service providers, and auditors on our plataforma, in defined lugares, under autorización and contractual terms.
- Recipients and processing places (lugares): service providers on the plataforma, auditors (auditoría) for compliance checks, and entidades relacionadas that need access to support operations; all handling remains confidencial and limited to what is necessary for the stated purpose.
- Legal basis and informing you: sharing occurs based on autorización provided by you, basándose en contractual necessity, or to comply with legal requirements; if requieran, we provide notificación oficial and keep you informado of who can access your data.
- Scope and age: we recabar only the minimum data necessary (basándose en el objetivo) and enforce edad restrictions where required; data from menores is processed bajo permisos estrictos and with autorización when applicable.
- Security, confidentiality, and controls: we apply encryption, access controls, and regular auditoría trails; data handling remains confidencial and governed by lpdppsoejm guidelines; logs track número de accesos and activities to ensure ellos can be audited.
- Transparency and user choices: you can review and adjust sharing settings in your account; you may revoke autorizaciones or restrict sharing for particular data sobre tus preferencias; notificación de cambios se emite conforme a la policy oficial.
- Notificación and updates: we will send notificación oficial about material changes; we keep you informed and tengamos clear details about what is shared and with whom; if you requieran clarifications, please contact support.
To actively manage your data, start by checking your privacy controls, decide what data you want to recabar, and ensure los lugares y entidades processing are realmente necesarios; you control the scope, número of recipients, and you can request deletion or restriction for cualquier dato compartido con terceros.
What security measures protect my data and what should I do if I suspect a breach?
Enable two-factor authentication now and enable login alerts; the usuario deberá review the last 30 days of activity and recabar evidence if anything looks unusual, such as unexpected login times or unfamiliar transferencias. Logs are almacenada securely to support investigations, and we monitor activity across places like guadalajara and other municipios. Data is encrypted in transit (TLS 1.3+) and at rest (AES-256), and access is restricted by política and role-based controls, ensuring the finalidad of data handling remains clear. We maintain salvaguarda across digitales environments and apply generales controls to deter unauthorized access, tampering, or data loss. Textual records (texto) are kept for accountability, and we treat crediticio information with care. This is not a regalo; it is a necessary safeguard to protect your privacy and trust.
Security measures we implement
We protect data in transit with TLS 1.3, at rest with AES-256, and enforce strict access control by role. We minimize exposure using proyectados security controls across the stack to prevent, detect, and respond to incidents. Our política defines la finalidad, data collection limits, and retention, and we conduct regular risk assessments and audits. Data is stored with salvaguarda across lugares such as guadalajara and other municipios; backups are isolated and tested to ensure recoverability. The digitales infrastructure is monitored continuously, and generales controls cover authentication, session management, and data handling practices to maintain usuario trust and regulatory compliance.
What to do if you suspect a breach
Contact support immediately through the secure channel and provide details about what happened: dates, times, services affected, and whether transferencias or other data movement occurred. Change your password, sign out of all devices, and re-authenticate. Review crediticio reports for unfamiliar inquiries and notify your bank if needed. We will cumplir with our incident response obligations, recabar logs and evidence, and inform you of findings and remediation steps, including any cambio to our política. We will notify socios and, when required, authorities, and implement salvaguardas to prevent recurrence. We will update the texto of our privacy policy and related procedures to reflect improvements, and ensure that data in lugares like guadalajara remains related (relacionada) only to the stated finalidad.
